Digital punch cards and monthly memberships, connected to your appointment calendar

You create a product of type "membership" in the catalogue and sell it to a customer. From then on, every appointment booked for the customer takes one visit, and a cancelled appointment gives it back. The balance is on the customer card, and every change is recorded in the history. A punch card can have 1 to 200 visits.

A punch card is a fixed number of visits, such as 10 haircuts, with a validity if you want one. A monthly membership is unlimited and valid for one month from the day it is bought. On a punch card every appointment takes a visit. On a monthly membership every appointment is counted and nothing is taken off.

The moment the appointment is booked, not when it ends. That way the system knows at once whether the appointment is covered, and the customer sees how much will be left after it. If the appointment is cancelled, the visit comes back.

The visit comes back to the card on its own, whether the appointment was cancelled in the calendar, through the customer's cancellation link or when every appointment was cancelled for a vacation. When a customer did not show up or cancelled at the last minute, you choose with the cancellation whether to give the visit back or keep it used.

Yes. When you define the card you choose "valid for X months from the day it is bought", from 1 to 24, or no limit until the visits run out. What counts is the appointment's date, not the day it was booked. Visits not used by the end of the validity expire, and you can extend the validity by hand for a particular customer.

A signed-in customer whose card is used up or expired sees a renewal offer at the current price, with the date it is valid until. They pay by card, and the appointment they booked is the first visit on the new card. If they do not pay within 30 minutes, the time is released.

The booking site shows a "Memberships & punch cards" area with the memberships you chose to show. The customer signs in, sees what they are buying and until when, and pays by card. The membership is created right after the payment, and you get a "Membership sold online" notification.

No. Everything happens on the business's booking site, and the customer signs in with Google, Apple or email. Under "My memberships" they see how much is left and until when.

Yes. From the customer card you sell for cash, by card on another terminal, on account (the amount is recorded as the customer's debt) or as a gift, and you can give a discount. At checkout you add the membership to the cart like any product.

Yes: all services, or only the ones you pick. An appointment with several services is covered only if all of them are on the card.

The monthly membership first, because it takes no visits. Then the punch card whose validity ends first, and after that the one with the fewest visits left.

From the customer card, sell them the punch card with its original start date (up to 60 days back), and update how many visits were already used. From there everything continues automatically.

Not on their own. Appointments booked in the calendar or on the booking site are covered automatically, and so is a recurring series booked with "Use a membership for the series" ticked. Appointments from the AI phone agent, from ChatGPT or from the waitlist are covered with one click, "Use membership", at checkout.

In the "Memberships" area of the dashboard, under the "Ending soon" filter: memberships whose validity ends within 7 days or that have 2 visits or fewer left. That is the time to contact the customer and offer a renewal.

You cancel the membership in the dashboard, and the refund is done on your side, through the payment provider or in cash. Torly does not refund money automatically. A membership that covers a future appointment can be cancelled only after you cancel that appointment or remove the membership from it at checkout.

No. The membership is valid for one month from the day it is bought. When it ends, the customer renews and pays on the site while booking the next appointment, or buys again from you. A renewal starts the day after the previous one ends, so no days are lost.

Membership and punch card management is included in the Torly plans that include the feature, and the plans are on the pricing page. Selling and taking payment on the site also need card payments and a connected payment account.

The booking site and the dashboard work in six languages: Hebrew, Arabic, English, Russian, Georgian and Turkish. Management, punching and selling at the counter work everywhere. Selling and taking payment on the site are available to businesses in Israel for now.